These useless responses are pretty much all you'll ever get out of Google if you have any sort of problem that isn't trivial to fix. I've seen tons of these threads.

I once asked "hey, I know you can ignore single email addresses but is there any general way to prevent people from sharing porn to my Google drive or having bots message me in the gmail chat widget, because the default is anyone can do this to me regardless of privacy settings."

It seemed ridiculous to me anyone could message me out of the blue or share porn with my drive that shows up (thumbnails and all) in "recent". Individually ignoring the thousands of spammers isn't a solution.

The response was something like: "You can ignore individual users by right clicking their username and hitting ignore!" Thread closed. I can only imagine the responder didn't even read my question or just didn't care and was trying to make some quota or something. It's pretty clear they really don't care about supporting their products at all, and you'd probably be better served talking to a wall.