Haha, agreed on both points :)

A bit off-topic but I've actually got an inverse problem... Before contacting support I'm trying to collect as much diagnostics as possible, so my first message tends to be a long detailed list of what's the problem, what I did, and what possibly useful (to best of my awareness) supplementary diagnostics I've already performed. This frequently confuses first-tier support folks who're used to people reaching out with mere "nothing works pls help!!1one" and going through checklists.