> Did you enter "Mustafa Aksu" as the title of the Otter recording? If so, they just took the text you entered and emailed it to you.

Returning information to users can be a surprisingly delicate matter. E.g. HIV clinics and mental health services (in the UK) are careful about the information they put in appointment reminders. Sure the patient signed up for the appointment, but they don’t necessarily want a voicemail or text message to mention the type of clinic.