It seems to be human nature, and also nature of the market. It's the digital equivalent of race to the bottom. The shortsighted, uninformed, apathetic, and irrational people outnumber those who care, by a huge margin. "Just educate people" isn't happening any more than we can just tell people to "git gud." And that is why, in the physical space, we have laws that offer people some protection against terrible products that are unfit for purpose, unsafe, broken, etcetra. We wouldn't need those laws if we could just fix people and make them informed & rational; in that case, the market would truly sort out itself. It's just not happening, and it's also not happening in the digital space, so it's very possible we're going to see the same laws in the digital space.