Around here you can buy things online from IKEA but they make the shipping and delivery a pain and more expensive than their competition.
The sticker price of the delivery sounds high at first glance (~$100 USD), when picking up from the store is "free". But having to rent a van, drive to/from IKEA, and do manual loading/unloading heavy boxes up three flights of stairs... that's a lot of time that would be spent, and I think I prefer paying for the delivery.
With that said, my wife and I still love Ikea, and we've done some pretty extreme things to buy their stuff in-person. This includes driving many hours for weekend getaways to the nearest city with an Ikea to do a bunch of things (zoo, aquarium, etc.) but primarily to get something from the Ikea, and dealing with some very sketchy unofficial third-party services that help buy Ikea goods (at a 2x markup) in places where you couldn't otherwise get them (Hawaii and Korea). Even with a 2x markup, there are some great deals.
it's "more expensive" because competitors put shipping in the higher base price.
That's a strange thing to say, I've bought multiple pieces of furniture from them online, I thought they were great.
Long time friend of mine is an engineering director @ Article Furniture (hiring BTW), and companies like that seem to be doing well out of the transition. If I am now used to buying almost anything online, and can now buy sleek modern furniture online without hassle and with excellent logistics, why would I drag my ass to an IKEA?
I don't feel like COVID is much of a threat anymore at least not right now, but the thought of sharing stale air and maneuvering a shopping cart around a rats maze of junk still fills me with dread. The only thing that would get me there is the free EV charging, just cuz.