"It’s one thing to imagine a Russian store clerk believing in the story of genocide, it’s another to hear an academic who has published in English-language journals profess such views"
That is fair and well, but in the academic spirit, is there a counter-argument she wishes to offer? Is she suggesting that there is no conflict in Donbas for the last 8 years?
"who has published in English-language journals"
The gall of this statement too. Wouldn't someone with access to English language news be more entrenched than a store clerk considering all the falsehoods from Gaddafi feeding troops Viagra for rape rampages to the Nayirah testimony to the suppressed OPCW chemical attack reports in Syria to WMDs.
"the replies I have gotten have made me truly appreciate how polarized the Russian population is."
And there's no attempt to present data for this statement. There's no way to reproduce her sentiment from primary data. Is she stating we should accept her conclusion about the Russian population based on one person's opinions?