Makes me question what else they are incompetent in.
They are fairly competent and cheap. A happy bunny customer here
I looked up the definition of routing in a few places and I do not see why it does not fit. Does this also qualify as incompetent https://cloud.google.com/dns/docs/zones/manage-routing-polic... ?
"It always puzzles me when people speak of "routing" in conjunction with DNS." - original message for context