While these people don't meet very many transgender people, the media gives them the impression that this is because they live in a bubble, which for immigrants is often true. They estimate based on the assumption that their experience is very far from representative. They have the same impression of the number of homosexuals, and they usually know several, but they also get the impression that average Americans know far more than they do. I've lived in immigrant communities for a long time and this has been an amusing point of confusion for decades.
Overestimating their prevalence is generally considered more polite than underestimating their prevalence, so people sandbag on the overestimation side. It is similar to if you asked people how old you are or how much you weigh; they will always sandbag to the more socially flattering side of their true estimate.
In my experience, the liberal white non-Christians I know are just as ignorant about minorities, they just have different priors. A friend of mine thought Vietnamese people supported Trump to get back at America for the Vietnam War. This is a highly educated person. It’s like COVID—conservatives vastly underestimate the effectiveness of vaccines, while liberals vastly overestimate their risk of hospitalization and death. https://www.nytimes.com/2021/03/18/briefing/atlanta-shooting....
They see them in the news, but don’t care enough to mentally separate them from LGBQ for instance.