You do realize that's ~60% of what they attempted to shake them down for, right?
An existing customer?
With no reasonable notice?
An existing customer?
With no reasonable notice?
A regular hosting provider would just send her the $2106 bill, but she went to Vimeo to avoid surprise bills. But instead she has to deal with price hikes like this, note that it isn't a bill, she can just not pay for it and cancel the service, that is the product she paid for.
Well, Cloudflare Stream is underlying tech, you would need to write some code on top of it anyway. 40% of premium does not sound like something unreasonable either.
I agree that treating existing customer like that is not a good thing. I just tried to understand whether that price is reasonable at all.
If they're not willing to pay a hefty premium for it? I don't follow your comment, buddy. They're already a paying customer paying what was asked of them.
Why would you not just use Cloudfare Stream or another option and save roughly 40% of the cost?
However, it's essentially the same service otherwise. Point your customers or business partners to a URL and they stream it from there.
Also services like cloudflare stream/bunnycdn stream/mux are fairly recent.
Another issue is reuploading of all the media. It's not that easy to switch. But people will flee to some other solutions.
>"I was already paying $200 a year [...]. Her quoted price: $3,500 a year. She was given a week to upgrade her content, decrease her bandwidth usage, or leave Vimeo.
A week's notice for a 17.5x price hike you unilaterally declared? That's not what you should do to such a customer, ever. To me, that's either a shakedown, or a deliberate step to make her stop using the service, e.g. because such "small" account are no longer worth your time, or you try to be a b2b business now, and those "small" customers do not fit with that image, or whatever.
If something changed for vimeo that increased the their own expenditures over night, then I'd have a little more understanding for them. But that's not what they said or even hinted at happening.