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Is the reimbursement just pro-rated for the service costs (i.e. 1 day downtime = 1/30th discount of the monthly bill) or something more? If it's just service costs, I find it almost inconsequential compared to the costs to the business of having downtime.

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This is cheap self-service hosting, the customer is expected to deal with things like backups themselves. If your business suffers from a single DC going down, it's your fault.

I can see that to be fair my stuff is just personal websites nobody looks at.

Edit: aside from my own cheap stuff, I also use AWS but I have not gotten to the scale where if AWS went down the site runs off something else.

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