But there were also a bunch of systematic factors contributing to the error. The UX stuff was actually buried very deep in the article, I just thought it was an interesting part of healthcare that's rarely discussed.
The medication she administered was in a different form, even (powder instead of liquid, like kool-aid). But that still didn't stop the mistake.
Everyone in healthcare right now is exhausted all the time, understaffed and overworked, and enough small errors can accumulate into major catastrophes. Didn't seem like there was a process in place to prevent this, either in software or training or day to day.
She's not trying to avoid responsibility, but also, should she get prison time for a mistake vs losing her license and job? And who else in the chain of command should be held responsible? How will this ripple across the healthcare industry?
We have a hard time filling nursing positions already, and the other nurses interviewed for the article all worried the same could've happened to them.