The changes they made (I guess a couple years now) to their pricing model really bit us in the ass. We had a 130 user licence on the old 5$ tier, and had to aggressively cut user counts to afford the new licence.

There really needs to be something like a "view only" or a role based cost per user. Most of our clients are just there for commenting, and only a handful of developers actually use the product to its full extent.

I know there was an issue open for discussion on their payment models, so I hope it is something they are continuing to look at. At 4x the cost of competitors that offer similar features, it is a very hard sell.