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If this were the practices of a startup, new biz, or small org and tried something like this they would not make it at all. Is this because of monopolistic practices? Why do they believe this behavior is good for business?

My question is the creator content video space in need of competitors? Some other products are making options available such as Rumble and Vimeo.

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Google basically owns all the advertising space now so they're restricted in their growth to the overall growth of the segment. So they squeeze out their overhead wherever they can. This is how managers protect their numbers. Anyone who suggests spending the money on customer support for creators is going to get laughed out of the room when they run the numbers on the cost and what it'll do to the quarterly numbers. Meanwhile there's no viable competitor to do it because they're such a monopoly due to network effects.

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