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There's also Patagonia (not a smaller brand) https://www.patagonia.com.au/pages/worn-wear

They'll not only repair their clothes for free, even if you've been careless and damaged it yourself, but also you can pay them to repair other brands in their shop.

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I see this line every so often that Patagonia will repair or replace damaged articles, but the one time I tried, I wasn't successful. I purchased a Tortentshell rain jacket and the laminate on the top of the hood started to peel after a year or so. I took it to a Patagonia store for inspection and they offered to recycle it for me. No repair, no free replacement, no offer of a discount on a replacement.

I tore my puff jacket on a door handle. They refilled, patched, stitched it back up.

Same. My dog sliced open the sleeve, and I was about to stitch a crappy fix myself until I saw their policy when googling. Got it back and looks good as new. I’m picky and I was fairly impressed.

I wonder if this is a function of you bringing the item to a store. I contacted Patagonia online with a picture of the damage when I ripped my jacket on my chicken coop, and they had me send it in for a patch and restuff.

It's also possible that the type of damage to your gear (peeling laminate) was not repairable, but I would have at least expected a replacement.

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