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Calling unremovable* spyware (the term is accurate, no matter how insane you think it sounds) a "technical support issue" is like calling surveillance cameras installed in your home an "improper furnishing issue".

*Edit: sokoloff may be correct, and the spyware is not unremovable. Still, the analogy holds.

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Is it unremovable from the device, though? It isn’t clearly defined in the account above whether it was removed (and then reinstalled with the subsequent kid’s login).

Yes. It would be re installed at login

What is accurate or not in some platonic sense doesn't have much bearing on what tactic will yield the results you want in practice.

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