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"something sold from a German company is at least an indication that I might get some helpful support if something goes wrong"

Germany is notorious for horrible customer service (e.g. the customer is usually wrong). Does the author assumes that all German companies have the same level of service of a BMW or Mercedes dealership? Hint: those dealerships are in the United States, not Germany.

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> Germany is notorious for horrible customer service

Well, it's much better than its reputation. It's more a cultural thing. Germans are very direct and hate BS. Also many Germans hate to pay for convenience and aesthetics (that's why they do their groceries in these awful discounter shops where the food is presented in the card boxes used for shipping). That's why customer service workers (if available at all) tend to be more "in your face" but usually they try the best to help you if they can.

I’m pretty sure the author is German.

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