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No but if you read the updates on their status pages it really sounds like they are making it up as they go. Test restorations, working with small groups of customers to verify recovery, etc.

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You would expect that, damage limitation. If rolling out a fix you would want to roll it out to your smallest customers first to verify then incrementally roll it out to more/larger customers as your confidence increases. Especially if it’s anything data/db migration related as some comments hint at and the mention of possible data loss being minimum in one of their official responses suggesting something data related.

On the status updates I guess they can’t say more other than they are working on it. Saying more at this time might open them up to other issues considering a lot of businesses are run off moving Jira tickets around today.

I remember that time a few years back when Bitbucket was down for days after they somehow dropped their entire storage layer. We never received a postmortem of any kind.

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