For asking basic questions all the time, I still do this as a senior engineer. At large companies, this is due to tribal knowledge, and one of the best things that can be done to reduce tribal knowledge is to take notes and make some simple docs.

If you had to ask someone how to open tickets? Create a short doc or wiki with those instructions.

That's a good way for even a junior engineer to start producing value, for established teams they often have tribal knowledge without realizing it.