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This is absolutely PR speak that fails to address the real issue.

Which is that the airline pays peanuts and nobody wants to fly for it.

It's the same shit as the grocery up the street having a sign in their window asking everyone to bear with them because of staffing shortages. The sign's been up there for almost two years. They aren't fooling anybody.

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Every customer service call I make, the first thing I hear is "We're experiencing unusually high call volumes".

It’s insane - there’s millions who can do these call centre jobs remotely, people dreaming about the convenience of it yet companies won’t hire more…?

I spoke with a "thirdworld" CS rep earlier today, i could hear birds and children in the distance. She said she works from her garden.

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