BlackBerry outage: The questions still unanswered

RIM MD Stephen Bates was just on a London TV channel and gave a fairly dumb PR performance which is odd because he does much better on pre-record http://www.bbc.co.uk/news/technology-15272310

I'm not an addict but a lot of my friends (in Africa) are and they are so totally pd (and some are losing actual business) that they will be acting on their iPhone desires very soon.

Anyone here know more about what's really going on?

Anyone with the ear of RIM? A refund would really go down well with my friends.