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> It's easy to be an armchair engineer and say "well, obviously, don't make this mistake in the future".

It's sort of equally easy to say Github should do X or Y to improve the UX in this (rare?) case without actually knowing the effort or opportunity cost.

Like maybe I'd rather Github figure out how to not have outages so frequently and how to not accidentally give people million+ dollar bills and such.

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> Like maybe I'd rather Github figure out how to not have outages so frequently and how to not accidentally give people million+ dollar bills and such.

I doubt the engineers working on the stability issues or billing have anything to do with UX and vice versa. It's not like there's a singular focus that everyone at the company must prioritize above all else. Multiple people can work on multiple projects and not impact one another at all.

On one hand you have millions of users who each are obliged to walk on eggshells.

On the other, you have a few Microsoft hacks who could easily do the right thing on behalf of those millions of users.

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