Seems like a scam that they are portraying these people as "genius" level repair services in order to trick customers into (unknowingly) giving apple their repairable devices.
At that time, Genius Bar employees were a relatively skilled workforce, and couldn't be immediately replaced because they needed months of training to be function, and years of experience to be really successful. That meant they had actual negotiation power with the store, and with corporate.
Ever since then Apple has been pushing to make the Genius position lower skilled and easier to replace. Genius discretion and knowledge has been replaced with flow charts on iPads, and a reduction in the amount of genius-bar serviceable parts in the devices.
What's really idiotic is defending a corporation's deceptive business practices by saying anyone who gets tricked is an idiot who deserved to get tricked.
Ideally I agree with you but I think as of now if you get an Apple product you need to understand that you are going to be scammed so buying anything Apple is idiotic
The reason I trust Apple is the products we’ve bought have lasted years and years, been highly reliable, had solid software support and upgrades for many years and been easy for me to repair (I’ve replaced the batteries on 4 phones using third party kits). Plus three times now when I’ve had problems with a device, even outside warranty, I’ve had free repairs or replacements for various reasons.
Data point of one of course from your perspective, but from my perspective this is handfuls of data points that tell me I made a good choice.
Yes I know plenty of others have had bad experiences, but I’ve had bad experiences with plenty of manufacturers. Overall through Apple has sky high customer satisfaction ratings for reasons.
People don't know that in reality, Apple looks for candidates who can make customers feel that way... while being able to follow basic protocol. Look at the key qualifications required to apply to be a Genius [1]:
> Strong people skills and a knack for problem solving.
> Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
> Ability to adhere to a schedule of customer appointments.
[1] https://jobs.apple.com/en-us/details/114438151/us-genius
But you’re right in spirit.