> Hollywood’s hacker war began on February 19, 2004 with a simple phone call. It happened at a T-Mobile store near Los Angeles. The caller told the salesperson he was from the T-Mobile headquarters in Washington. “We heard you’ve been having problems with your customer account tools?” The caller said. “No, we haven’t had any problems really,” the clerk replied, “just a couple slowdowns. That’s about it.”
> “Yes, that’s what is described here in the report,” the caller replied. “We’re going to have to look into this for a quick second.”
> “All right, what do you need?” Then he dutifully gave the caller the company’s internal web site for managing customer accounts —