They just think up how they expect something should work, or what they think something should be called, and try it. Then come in and ask why it's not working. They often exchange misinformation with each other without either party realizing it's false.
Then if you suggest to them they read up on the API for what they're trying to do, they won't... they'll just keep trying random things, trying to get someone to feed them the answer.
I think javascript is particularly bad for this, even though there are some really good books and references out there now.