Thanks, but I feel I am reaching a point where I need my friend to be able to go to a physical location where they either fix it or clone his phone onto a new one that does work. I can't be google's advocate twisting my friend's arm to troubleshoot their phone anymore.

This is just a tiny sliver of my dissatisfaction too. I feel like the long time lover that sits down one night and after a lot of thinking gives pause with "Wait, why am I still in this relationship?"