For example, I left something in an enterprise Rent-A-Car. I called the only number available and I get someone halfway around the world. They said they file a lost claim, and promised that the rental location will get the message immediately and will get the item etc.
Fortunately, I was local so I just went back to the airport. When I spoke to the manager, I learned that none of that customer service stuff ever filters down to them at the physical location. “That system doesn’t work” shocked me.
With customer service literally on the other side of the planet from the customers, there has got to be a breakdown in communication that could be resolved if you moved the bulk of customer service domestically closer to your consumers.
Ie lost baggage should be handled by the airport and the airline’s local customer service. Not an international call center.