In theory this could be used to fake an emergency message to get out of a presentation... The text fields are fully customizable and it's probably not too hard to swap avatars.
A colleague heard him talking in the hallway. It was his wife on the phone, and once he was in the hallway he switched to their family language.
(Indeed, my wording was unclear)
I feel like this implicit judgment (by all of us) of which people this CEO wants to prioritize over work is exactly why he was right to change the photo.
If you need a translator to transact business and they only take cash you pick up the phone because lord knows that if they are calling you it's because there is a real emergency.
If it's one of those pad cell for toddlers type places that's harder to sign up for than a mortgage they can go to voicemail.