I think it's fairly fascinating to discover that the author of one of the most notable cyberpunk novels doesn't really care about technology. (In fact, that's kind of the feeling you get from Neuromancer. There's loads of amazing technology but nobody's really fawning over it. It's just there, and it's just used.)
This is the same reason my mother had a hard time when she bought a new laptop with windows 7 on it, though surprisingly she really likes google chrome and tells everyone on a computer using internet explorer they should use chrome instead.
I guess the gist of what I am saying is that sometimes change can be to much for those who aren't the power user. I loved windows 7 on the RC and all the little improvements, the same with word and office 2007. I get excited about new OS releases and new programs and updates because I find them useful and it doesn't take me hours or weeks or months to become more productive because I live tech but others just don't have the time or desire to understand it.