Ah, yes, the same kind of guide that brought us "how to professionally respond to outages"... With classics like "We recognize the incident", "a small subset of customers", "degraded performance" and "the next update (which will be the exact same meaningless drivel as the current 'update') will be in 60 minutes". Don't we just love those? So let's add more of that to the shared vocabulary of IT professionals!

Or... let's just not? In writing, always avoid clichés. Whether it's "do the needful", "by utilizing" or "we did not live up to our customer's expectations", there is one simple rule: if you've seen the exact same sentence or expression before in the exact same context in the last week or so, you should probably avoid it.

And if that makes you unsure what exactly to say, just type what you mean, then get an editor before posting it to your blog or incident report. And if it's time-sensitive, then just ask for forgiveness later, not permission upfront (which is also a cliché but reworded, see what I did there?)