Their API and app-centric approach seem to be the only upshots, and even then, other banks have relatively good apps these days.
I hate the fact that physical banks (and cash) are disappearing. I don't have complicated needs as to the digital services I consume, same as many other people. Then online banks become indistinguishable from the next, and it is ability to contact real people that sets them apart.
The situation with cash is overall very bad. Try to pay with a 100 Euro note in smaller cities. Almost no one will accept it, including banks. I regularly see very frustated tourists who with cash in hand are left out in the cold.
Chase does at least for credit cards.
Betterment has app passwords, which is better than using your full password.
but at least I don't use their checking feature, which they're oddly excited about despite it having no advantage over other banks and no possible way it ever could have an advantage.
Why can’t the reason be “losing their only source of revenue to a competitor”? That seems like a fine reason to not want people to switch
PR is a hell of a marketing tactic.
But I think I remember seeing that some of Capital One's bank account offerings have some customer facing apis.