At a high level, promo is an incentive that directors and VPs use to keep an org working towards strategic goals. You may disagree with those goals, but that doesn't necessarily mean promo is broken.
At a high level, promo is an incentive that directors and VPs use to keep an org working towards strategic goals. You may disagree with those goals, but that doesn't necessarily mean promo is broken.
Think about how companies choose between office and google workspace, especially excel v sheets, and the buying process. And think about the industry/function where it matters most - finance. You aren't going to see sheets usage tick up next qtr because you added 5 features that ibankers use. Usage of those feature will slowly go up, and when mixed with 20 other things you'll slowly see more finance users. Hopefully. Maybe Goldman will switch, and others will follow. Whoever is running Sheets is in a long term game. Much of enterprise software is like this. It isn't Facebook where you often get instant feedback.
Small annoyances might add up, and the GP's point is that this incentive system doesn't reward those who try to fix them. Unless... somebody's deranged enough to keep known and fixed bugs in a customer facing product behind an experiment flag to see how a small percentage of unlucky users would react...