Now, all that being said, it's obvious there's a deficit of actual SME's who are extremely helpful in the process. I've purchased two homes... one with an agent who I feel would fit right in with the culture of the used car salesman stereotype and another who actually was that SME. She knew the market inside and out, knew what to look for in the neighborhoods, and found the problems in each house we looked at. She had connections that got us through a weird mortgage issue (multiunit home converted into one with... sloppy paperwork), helped with specialized inspections (radon issues), and provided great advice when dealing with a cantankerous negotiator. I certainly didn't find my money wasted there and actively recommend her for anyone in the NW Columbus, OH area. There's a lot that could be done to improve the situation - higher requirements for education and qualification of realtors, prohibiting companies from being the buyers and sellers agents, etc. There's a lot to automate as well. But when there's serious complexity and life changing quantities of dollars floating around, an expert should be strongly valued.