Do they have a road map of when they will release the game?
*I’m on mobile so can’t give you the URL, but searching “star citizen roadmap” should lead you to it.
That obviously didn't work out and people were getting pissed because the closer the release date for a feature got, the more likely it was for that feature to get moved back or even removed from the roadmap entirely, not to be seen again for several years.
It goes a bit beyond lack of progress, which is still being made. Mostly bad management.