I think they were sitting around saying "The outsourcing of the 1990s failed because of poor communication; there's no replacement for regular face-to-face meetings"
Poor communication a multiplying factor for all the other problems.
> "The outsourcing of the 1990s failed because of poor communication; there's no replacement for regular face-to-face meetings" reply
I was specifically talking about the progression of things like video/audio/text chat (think Zoom/Slack) but I get that I wasn't clear. I fixated on "there's no replacement for regular face-to-face meetings" which isn't true, and that alone wasn't the reason outsourcing failed.
Language barriers, cultural barriers, timezones, and the list goes on of things I group under "poor communication". These should not be scoffed at or downplayed.