I've had about 20 years of experience with getting service at Apple Stores, both for myself and for clients, and I think your criticism is unfounded, vague, and frankly sounds made-up rather than being a serious evaluation.

Apple consistently scores at or near the top of the industry for its support and service.

Anecdotally, they have gone above and beyond what was required or expected, for me, many times, including helping out when products were out of warranty.