I think people in customer-facing roles should be appreciated for their empathy but yeah I get you :) nope used the cover image ironically
Thanks for the feedback
It comes across as inauthentic to me, though I believe that's not the case. May also be a cultural difference (well, there certainly is, but broadly applicable to our respective nations I mean) since to me it's quite like how you can't offer a simple 'thanks' (resp. cheers!) to a shopkeeper or whoever in the US without being told 'you're so welcome', and probably to 'have a great day now'.