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And there was no audit trail for their actions? Wow.

Now you know why SMS 2fa isn't secure :)

Assuming that its similar to att, there is an audit trail, but noone will care to look at it for you. They will give your number back and consider it solved.

Could have tried transferring the number to another operator if that's an option.

When i worked at att all of those things were just notes on the bottom of the account. You had to specifically scroll down and try to read it.