I recently learned that their whois privacy stuff just doesn't do what it says it does, and all the data was just straight up public. I would have suggested them before but no way in hell should anybody use them.
Do you have more details?
I registered a domain with whois privacy turned on, the details (phone number, address, name) simply aren't masked and are visible on public tools. I read through all of the documentation and there's no reason for that to have happened, it's not on an exception list and it's not falling afoul of any of their rules. Not a whole lot else to say there, something is really messed up.
I previously had this problem - their privacy wasn't working on my .it domain. I talked to them and they fixed it quite quickly
Yeah but- damage done already, the data is public forever. It shouldn't have happened.