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Comment by stickfigure | Hacker News Reader

For weeks our Shopify app was getting rejected because "you cannot use the Shopify name or trademark in your app". It wasn't... repeated requests for clarification just got back the same form response.

After a several frustrating back-and-forths, finally someone at Shopify said "check your email address".

The developer contact email address we had submitted, which was only used for shopify<->us communication and no customer would ever see, was shopify@ourdomain.com.

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You'd think anyone competent in tech would instantly recognise that for what it was. Using an email like that for a specific purpose shouldn't be that uncommon. And they should recognise that it was an internal address. Crazy.

I assume Shopify’s position there is that the email address provided with the app is probably visible to end users somewhere and could cause confusion. The policy itself seems reasonable enough just shitty enforcement.

Not sure in this case and it's definitely possible, but usually you have an email used for the account and interacting with Shopify, and then a public facing one used for customer support.

Based on their difficulty articulating the actual issue, I'm pretty confident that this wasn't intentional. Probably someone in a body shop following a checklist.

The specific box is labeled:

    2. App submission contact email
    
    This is the email we will use to communicate
    with you during the app submission review process.

There are separate boxes for support email, review notification email, etc. So I think the reviewer was simply confused.

I wonder what they'd have said about tobias.luetke@ourdomain.com

"Actually, my name is Sam Hopify..."

Yassir Shopif

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