>What about the people hurt as a result of the intelligence the CIA collects via the spyware?

How exactly was someone "hurt" because of said spyware?

>How did they reach this conclusion

The CIA (or any TLA) does not comment on ways & means of investigations. That's just silly to think they would as it would expose those ways & means.

I'm all for being critical of anything spoken out of which ever side of the mouth the CIA PR people are speaking, but I'm not sure you're arguments are really effective here.