OP here.

And to top it off, it seems like it's all undocumented know-how. You have to be a practitioner to pick it up.

We find that the tools are focused on all sorts of inventory (DCIM) and provisioning. Processes are homegrown based on whatever ticketing system you have in place. That's what we're looking to change.

So far it feels like the colo side aren't hyped around introducing tools to automate things. It's like their jobs are at risk. And the customer side is bent on building their own tooling from scratch.

We have found some early adopters, but they're hard to come by. Even when we can quantity savings in money and time to market. Not to mention engineering frustration.

Would love to have a conversation around this!