So your solution is to fine the cr*p out of it until it becomes a smaller company Hard disagree - in a billion users a few thousands are bound to be misclassified - no ML model (or HUMAN) is 100% accurate

I would rather the company focusses innovation on the next big step rather than incrementally taking care of these few long-tail and corner cases.

Moreover, its the users who make a company big or small, if there are better options users would anyway migrate away - the comment sounds a bit entitled if I am being honest - you want a great product + great customer service, for free. (I don't buy the 'but i am giving them my personal data in return' argument)