You want a part to repair it yourself? Cost you more than a whole laptop. Dell. Just a horrendous customer experience all around. IBM, Lenove, Asus, Apple all vastly better in my experience.
You want a part to repair it yourself? Cost you more than a whole laptop. Dell. Just a horrendous customer experience all around. IBM, Lenove, Asus, Apple all vastly better in my experience.
This apparently was a widespread issue and replacement batteries were never available, and the model was never recalled despite this incredibly dangerous fault. This relative of mine still uses that same computer to this day, with the battery removed, so it's functionally a very sleek desktop, but still plagued with random issues for which I have to be on constant tech support.
- a system that shut down when I gamed for two minutes, it lasted for months and the support closed my ticket with "this laptop is not meant for gaming, it's your fault" (someone on reddit later found that downgrading a driver fixed it),
- a reasonably powerful GTX 1050 that you can't use because the thermals are awful and 10 minutes of gaming turn the system into a slideshow,
- a good Core i7 that gets throttled at 800MHz for no reason (I was stuck with a potato laptop for years before I figured out what was happening and fixed it with CPU-Z),
- a TPM that randomly failed to unlock my BitLocker drive, the motherboard was replaced twice with no effect, a BIOS update a year later seems to have fixed it,
- a power button that randomly stops working for a minute or two.
I hope they made an effort on the latest ones. That XPS truly is the worst disaster I've ever used.
I have an XPS 15 which I bought 3 years ago and it's one of the worst PCs I've ever owned. This is actually my third XPS - the first two were really awesome, but I'm massively disappointed in this latest one.
I've started buying Latitudes at work and they definitely seem like a big improvement but still checking them out.
They called me, explained the issue, and offered to either pay for shipping them my laptop or to ship me a battery with instructions on how to swap it it out myself, warranty preserved.
Maybe it's because I purchased it from their site and they had my contact details.
I was hoping this would eliminate the coil whine and random ticking I had since day one which they claimed was to be expected. Sadly, I still live with it.
The soft touch coating on the palm rest has now also started to degrade and go tacky.
My previous MacBook wasn't perfect either .
Defects happen. Your experience with other vendors may be deterring you from simply calling Apple or visiting an Apple Store for a fix or replacement, but I recommend you do that ASAP.
If a company doesn't respect their own products and brand I don't trust owning one.
That is very odd. Can you elaborate?
Maybe that's what they meant with the whole just "closed the lid" scenario.
It's incredibly stupid and contra-productive. It's supposed to provide "instant on" experience while it makes the exact opposite. Because I can't safely put it into a backpack without fear of it exploding or catching fire, I'm forced to go through lengthy turn off/on/hibernate procedure everytime I carry the laptop anywhere.
Is that actually the case? I can't think of any of my laptops, PC or Mac, that would have me wait around for them to wake up, including those running Linux. It basically takes me more time to open the lid and get my hands on the keyboard than it takes the laptop to wake up.
I always thought they were trying to copy Apple's "power nap", for checking email and whatnot while asleep. I always found this stupid on macOS, even though by default it only does it if it's plugged-in, so likely to have network access. Whereas my current PC laptop doesn't even have S3 sleep anymore, regardless of plug-in state.
I know about hibernation, but it has quite a bunch of RAM, and despite the fast SSD, it takes longer to go to sleep and wake up than my older, slower ones with S3 did.
I think it's both, or that the latter is part of the former - "instant on" includes things like e-mail being already received etc., essentially a smartphone experience.
But it's not a smartphone, obviously, I've never got burned and had battery swelled on my smartphone simply because I dared to put it into my pocket. Laptops, on the other hand, are not supposed to be mobile devices anymore and should stay stationary, at least according to Microsoft.
What I do know for sure is that since closing the lid and placing it in a bag it doesn't boot. Doesn't get to bios. Many hours trying to work out led patterns, which inconsistently identify different faults are fruitless and if you replace the motherboard you are gambling that it will work after you incur the expense and it's more expensive than buying a new laptop with ram and disk and a power supply, and if it's not Dell you can close the lid because it will actually be a laptop. There is no way that Dell actually stand behind what they sell you and charge premium prices for.
Utter garbage. Whoever heard of a laptop that you cannot close the lid and put in your bag? Well I have because I found it out after paying for Dell's overpriced, yet cheap and nasty e-waste. There's plenty of people who share that experience with me so you can say that Dell have thoroughly earned this reputation for garbage product and worse service.
So yeah, I'm not encouraging anyone to buy Dell. Why would I unless I hated people?
edit: Added the following links
https://news.ycombinator.com/item?id=28639952
https://www.dell.com/community/XPS/FAQ-Modern-Standby/td-p/7...
Could be "doesn't reliably sleep" But that sort isn't the real problem even if it is closely related to some technical cause of the original issue that cascades to this total failure that is 100% Dell's responsibility whatever it's initial trigger.
Given that sleep works correctly 100% of the time on Linux, but I'm not sure it's entirely on Dell, but they sure could take more interest.
Whatever reason Dell feel they have for selling junk they still did it, did it knowingly, continue to do it, and leave their customers holding the e-waste without caring a damn.
That all Dell.
It's all on them. All of it.