That’s insane to me. Atlassian pushes very hard for everyone to use the cloud-hosted version, as the on-prem version is hella expensive. You know, that SaaS app that was recently down for over 2 weeks for some customers.[0] I don’t know many companies that would be OK with having no access to their ticket tracker for an indeterminate length of time. Do you have a customer, or worse, regulatory deadline coming up, and all your planning was done in the now-offline tool? Sucks to be you!
[0] https://www.zdnet.com/article/atlassian-estimates-cloud-outa...