Packt Twitter Account Takeover (@Packtpub Twitter hacked)

Also mentioned at https://news.ycombinator.com/item?id=31813289

Anyone else find it surprising that a legitimate publisher with years of history can't get it's own handle back? I bet there are folks at Twitter who have recently read a Packt book, can vouch for their authenticity and veracity, yet cannot help them get their legitimate account back?