I admit I chuckled at "You are not entitled to this explanation" while reading the article. How far can it go xD
You know, I don't think I've ever participated in a conversation that used the word "entitlement" and came away a better person.
This is in no way exclusive to software. It's people in general. Dealing with people is extremely difficult. At least software developers aren't likely to get sued over these complaints.
I may not be entitled to be listened to when I speak, but it's still reasonable for me to speak with the expectation that I will be listened to. If I do speak, it's not an aggressive claim that I'm entitled to speak and you must listen.
You aren't entitled to know that ;)