- accountability. We need to know who did what, so we need to store a bunch of information about access and authorization. We want to know who is responsible for stuff, so some gatekeeping is necessary.
- fairness. It shouldn't matter who approaches the org, they need to be treated according to the merits of their case and not their status.
- throughput. We have a bureaucracy because a bunch of people need to be served. Read between the lines and we also mean cheaply.
- latency. They need to be served soon, otherwise what's the point?
- longevity. We don't want the system collapsing just because one or two civil servants leave. It needs to not be fragile.
- user friendly. People come to the desk, they want a driver's license, they don't want to do a bunch of stuff with forms.
As Bender said, gimme your biggest, strongest, cheapest drink.