To me it would be shocking if they were providing updates. Canada’s telecommunication monopolies are not known for their customer service and, even worse, they seem to have internal corporate cultures of entitlement and arrogance that drive an “F U” attitude in general when it comes to external communications and accountability. So you won’t see a post mortem. You won’t see timely updates. You certainly will never see some kind of status page!
I’m sure Rogers will be forced to do a post-mortem for large commercial clients where contractually required, but I highly doubt we will hear a word from them about the cause of this or what was/is being done to rectify it. They probably have an ETA but feel no obligation to share it.
Rogers isn’t alone. I would expect the same behaviour from Bell or Telus. Canada has serious issues when it comes to its big telco carriers and it represents major risk to the Canadian economy.