I always found it odd that ida pro was such a pile of poop when it probably made sooo much money
Hence HexRay can get away with not doing much and just collecting license fees from existing customers yearly, as there isn't a better alternative anyway.
They're both amazing, they're both quirky, and they're both buggy. But one is free and the other has its support. Pick which one matters to you :-)
And especially, software tweakers and improvers. Not all software is open source.