Tesla really fires me up sometimes.
I have a customer who's the ~3rd owner of a 2013 Model S 60.
At some point years ago the battery pack was swapped under warranty with a 90 pack. It wasn't software limited. It was effectively made into a 90 by Tesla.
Years went by.
Car is sold twice since, and now has a new owner (my customer). It says 90, badged 90, has 90-type range.
He has the car for a few months, goes in and does a paid MCU2 upgrade at Tesla after the 3G shutdown.
All goes well. The upgrade is done, car is working fine.
Later on, while the car is parked in his driveway, Tesla calls him to tell him that they found and fixed a configuration mistake with his car.
They remotely software locked the car to be a 60 again, despite having been a 90 for years.
He now has ~80 miles less range.
Furious, he demands they restore it back to the way it was, and they refuse. "We can unlock it for $4,500."
This guy bought a car, & years later Tesla reaches in remotely with no warning and literally cuts his usable range by a third!
(I confirmed story w/logs)
Imagine walking out to your car to find it's now 1/3rd as good as it was 15 minutes ago, and Tesla making it out like this is a good thing! They fixed the problem!
What do you do?
He tried for a while with them with no progress.
I try to help, but without completely disconnecting the car from Tesla, when I change it back to a 90 their "teleforce" bot reaches in remotely and flips it back to a 60 within moments. There's hacky ways around this, but none are ideal.
Tesla won't help him at all.
Honestly, this is pretty f*cked up.
Guy had no way to know that this was going to be done by Tesla. They basically robbed him & are demanding a ransom to get back what he had before.
That's just wrong.
@Tesla @elonmusk - Do better on this and make it right. DM for VIN.